1. Introduction

At Taproot Technologies, we are committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, store, and protect your personal data when you visit our website, engage our services, or otherwise interact with us.

2. Information We Collect

We may collect the following categories of personal data from you:

• Personal Identification Information: Name, email address, phone number, and other contact details.
• Financial Information: Payment details and billing information for invoicing and service provision.
• Technical Data: IP address, browser type, time zone settings, and other data collected from cookies and similar technologies.
• Usage Data: Information about how you use our website, products, and services.
• Marketing Data: Preferences for receiving marketing communications, feedback, and survey responses.
  
  

3. How We Use Your Data

We use your personal data to:

• Provide our services to you and ensure a smooth user experience.
• Communicate with you about our services, updates, and relevant news.
• Process transactions, including payment, accounting, and invoicing.
• Improve our website, services, and marketing efforts based on analytics and user behaviour.
• Comply with legal and regulatory obligations.
  
  

4. Legal Basis for Processing Data

In compliance with applicable data protection laws (such as GDPR), we only process your personal data when we have a lawful basis, which includes:

• Performance of a Contract: To fulfil the services you request.
• Legitimate Interests: To improve our services, detect fraud, and provide security.
• Consent: For marketing communications, where required.
• Legal Obligation: To comply with legal obligations and protect Taproot Technologies from legal claims.
  
  

5. Sharing Your Information

We do not share or sell your personal data to third parties except in the following circumstances:

• Service Providers: We may share your data with trusted service providers to help deliver our services (e.g. payment processors, IT service providers).
• Legal Compliance: We may disclose your data when required by law, or to protect our rights, property, or safety, or that of others.
• Business Transfers: If Taproot Technologies is involved in a merger, acquisition, or asset sale, your data may be transferred to the new entity.
  
  

6. Data Retention

We will retain your personal data only for as long as is necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements. If you request deletion of your data, we will erase it securely, except where we are legally required to retain it.

7. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections to your personal data if it is inaccurate.
• Right to Erasure: You can request the deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can ask us to restrict processing your personal data under certain conditions.
• Right to Object: You can object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You can request the transfer of your personal data to another service provider.

To exercise any of these rights, please contact us at [insert contact information].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us to analyse website traffic, personalise content, and improve site functionality.

For more details on how we use cookies and how you can manage them, please refer to our Cookie Policy.

9. Data Security

We take data security seriously and have implemented appropriate measures to prevent unauthorised access, disclosure, or loss of your personal data. These measures include encryption, secure servers, and regular security audits.

While we strive to protect your personal data, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

10. International Data Transfers

If you are located outside of South Africa, please be aware that your personal data may be transferred to, and processed in, other countries where Taproot Technologies or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction, but we ensure your data is protected in line with this privacy policy.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, regulatory, or operational requirements. Any changes will be posted on this page with the updated revision date. We encourage you to review this policy regularly to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this privacy policy or how your personal data is handled, please contact us at:

Chris Young
Randburg, Johannesburg, South Africa
chris@taproottechnologies.com